Return & Refund Policy


Last Updated: July 2026

At Livingglo, we are committed to providing premium beauty devices designed to help you look and feel your best. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

30-Day Satisfaction Guarantee

We offer a 30-day return policy from the date your order is delivered. If you're not fully satisfied with your purchase, you may request a return within 30 days, provided the item meets the eligibility requirements outlined below.

Return Eligibility

To qualify for a return:

  • The item must be returned within 30 days of delivery.

  • The product should be in good condition with normal signs of inspection only.

  • All original accessories, manuals, and packaging should be included whenever possible.

  • Proof of purchase or your order confirmation is required.

For hygiene and safety reasons, we reserve the right to refuse returns that show excessive wear, damage, misuse, or unauthorized modifications.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged through misuse, accidents, or improper handling.

  • Items returned without proof of purchase.

  • Gift cards, downloadable products, or promotional items, if applicable.

  • Products marked as final sale.

How to Start a Return

To request a return, please contact our customer support team before sending your item back. Include your order number and a brief explanation of your request. Our team will provide return instructions and the appropriate return address.

Please do not send products back without first contacting us, as unauthorized returns may not be accepted.

Refunds

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.

Original shipping charges, expedited shipping fees, and any applicable duties or taxes are generally non-refundable unless the return is the result of our error or you received a defective or incorrect item.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll review your request promptly and work to provide an appropriate solution, which may include a replacement, exchange, or refund.

Exchanges

If you'd like a different item, color, or replacement, please contact our support team. The fastest way to receive the item you want is to request a return (if eligible) and place a new order once your return has been approved.

Order Cancellations

Orders are processed quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered processing or has been shipped.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, we're happy to help.

Email: support@livingglo.com (Replace with your official support email if different.)

Thank you for choosing Livingglo. We appreciate your trust and are committed to delivering a premium shopping experience from checkout to after-sales support.