We're here to make your shopping experience as simple and enjoyable as possible. Below you'll find answers to the questions we receive most often about ordering, shipping, returns, payments, and customer support.
If you don't see your question here, our support team is always happy to help.
Ordering
How do I place an order?
Shopping with Livingglo is easy. Browse our collection, choose your preferred product, add it to your cart, and complete checkout using our secure payment system. Once your order is confirmed, you'll receive a confirmation email with your order details.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to make changes or cancel it. Please contact our support team as soon as possible. Once an order has entered processing or has shipped, changes may no longer be available.
I entered the wrong shipping address. What should I do?
Please contact us immediately if you notice an incorrect shipping address. If your order hasn't been processed yet, we'll do our best to update it before it ships.
Shipping & Delivery
Where do you ship?
We currently ship to customers in the United States and select international destinations. Shipping availability is shown during checkout.
How long does shipping take?
Most orders are delivered within 5–8 business days after they have been processed. Delivery times may vary depending on your location, weather conditions, holidays, or carrier delays.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that tracking information to follow your package until it arrives.
My tracking hasn't updated. Is that normal?
Yes. Tracking information may take 24–48 hours to update after your order has been shipped. If there hasn't been any movement after that time, please contact us and we'll be happy to assist you.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the requirements outlined in our Return & Refund Policy.
How do I start a return?
Simply contact our customer support team with your order number and the reason for your return. We'll provide step-by-step instructions to help you through the process.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically issued to your original payment method. Processing times may vary depending on your payment provider.
Payments
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available during checkout. The available options may vary depending on your location.
Is my payment information secure?
Yes. Your payment is processed through secure, encrypted checkout technology designed to help protect your personal and payment information.
Products
Are your products intended for medical use?
No. Our products are designed for cosmetic beauty and personal care use only. They are not intended to diagnose, treat, cure, or prevent any medical condition.
Where can I find product instructions?
Each product includes a user manual with setup, care, and usage instructions. Product pages also include helpful information about features and general use.
Do your products include a warranty?
Warranty coverage may vary by product. Please refer to the product page or contact our customer support team if you have questions about warranty information.
Customer Support
How can I contact Livingglo?
If you have any questions about your order or our products, our customer support team is here to help. Visit our Contact Us page or send us an email, and we'll respond as quickly as possible.
What are your customer support hours?
Our support team reviews messages Monday through Friday. We strive to respond to all inquiries within 1–2 business days.
Still Need Help?
We're committed to providing a smooth shopping experience from start to finish.
If you couldn't find the answer you were looking for, please visit our Contact Us page and send us a message. We'll be happy to assist you with your order, shipping questions, or general inquiries.